Shipping & Returns

Free Overnight Delivery

PHENIX  offers free next business day delivery to Northern California members. Members living in Southern California have the option of free 2-day shipping or $15 overnight delivery. This is based on the zip code of your shipping address.

We have an order minimum of $69 after all discounts are applied. Saturday delivery requires a minimum order of $150 after all discounts are applied.


Minimum $69 purchase MONDAY-THURSDAY, BEFORE 5PM

Minimum $150 purchase THURSDAY, AFTER 3PM – FRIDAY, BEFORE 3PM


• Saturday Delivery: THURSDAY, AFTER 5PM – FRIDAY, BEFORE 3PM : Minimum $150 delivered SATURDAY. Free for Nor-Cal members, or an additional $15 for So-Cal members. Free shipping for So-Cal members will be delivered Monday; we do not have Sunday delivery.

* Orders under $150 will be shipped out Monday *

• Weekend orders, placed FRIDAY AFTER 3PM – MONDAY BEFORE 5PM, require $69 min. and are all delivered TUESDAY. Free for Nor-Cal members, or an additional $15 for So-Cal members.

After-hour Orders

Our cut-off time for orders is 5pm

Orders placed anytime after 5pm on Monday-Thursday will be processed the next business day.

Weekend Orders

Orders placed during the weekend (Friday after 3pm- Sunday) will be shipped on Monday.

Saturday Delivery

If you submit an order totaling $150 or more after all discounts are applied on Friday before 3pm, we will deliver it on Saturday for free in Nor-Cal or for $15 in So-Cal. Nor-Cal orders placed on Friday totaling less than $150 after all discounts are applied will be delivered Monday. So-Cal orders totaling $150 or more will arrive Monday for free.

Certain remote locations do not have the option of Saturday delivery, and we will contact you if this is the case.

When Will I Receive My Order?

Shipments usually arrive between 6:00 a.m. and 8:00 p.m., but delivery may be later or earlier depending on the routing the drivers use. Packages arriving very early in the morning will generally be placed at your door without a knock. At other times of the day, the delivery driver will knock, or leave the package in an area you specified on the order. Any orders placed after 5p.m. will be shipped the next day (or after the weekend, see above), but we cannot guarantee your order will arrive the following day.

Please contact us at or (510) 369-5278 with any questions about when your order will arrive.


PHENIX will be closed on January 1st, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and December 25th. Deliveries that might normally take place on those days will be delayed to the following business day. Orders placed on these holidays may also be delayed by one business day in their arrival.

Return Policy

We do not accept returns. If you have any issues with a product you receive, send an email to or give us a call at (510) 369-5280, Monday-Friday. A member of our customer service team will work with you to find the best solution. YOUR 100% SATISFACTION IS OUR TOP PRIORITY!!!!