Shipping & Returns

Free Overnight Delivery

PHENIX  offers free next business day delivery to Northern California members. Members living in Southern California have the option of free 2-day shipping or $15 overnight delivery. This is based on the zip code of your shipping address.

Once we receive and process your order, you will receive a confirmation email with the order number and tracking number along with the day and date your package will be delivered.

MINIMUM ORDER REQUIREMENTS:

Minimum purchase of $69 is required for orders placed MONDAY-THURSDAY. The cut off time for next day delivery is 4pm Monday – Thursday. Orders must be placed before the cut off time to receive next day delivery.

Saturday Delivery

Minimum purchase of a $150 is required for orders placed THURSDAY, AFTER 4PM – FRIDAY, BEFORE 2:30 PM to receive Saturday delivery. Orders placed THURSDAY, AFTER 4PM – FRIDAY, BEFORE 2:30pm that are under $150 will be delivered the following Monday.

Northern California Members: If you submit an order totaling $150 or more on Friday before 2:30pm, it will arrive on Saturday for free.

Southern California Members: If you submit an order totaling $150 or more on Friday before 2:30pm, it will arrive on Monday for free or on Saturday for $15.

Certain remote locations do not have the option of Saturday delivery, and we will contact you if this is the case.

Ordering On The Weekend

Weekend orders placed FRIDAY AFTER 2:30PM – MONDAY BEFORE 4PM, will be processed on Monday for delivery on Tuesday. Minimum purchase of $69 is required for orders placed over the weekend.

After-hour Orders

Orders placed anytime after 4pm on Monday-Thursday will be processed the next business day.

When Will I Receive My Order?

Once we receive and process your order, you will receive a confirmation email with the order number and tracking number along with the day and date your package will be delivered.

All Northern California members will qualify for FREE next day delivery. All Southern California members will have the option for FREE 2-day delivery or overnight delivery for an additional $15.

Shipments usually arrive between 6:00 a.m. and 8:00 p.m., but delivery may be later or earlier depending on the routing the drivers use. Packages arriving very early in the morning will generally be placed at your door without a knock. At other times of the day, the delivery driver will knock, or leave the package in an area you specified on the order. Any orders placed after 4p.m. will be shipped the next day (or after the weekend, see above), but we cannot guarantee your order will arrive the following day.

Please contact us at sales@phenixcannabis.com or (510) 369-5278 with any questions about when your order will arrive.

Holidays

PHENIX will be closed on January 1st, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and December 25th. Deliveries that might normally take place on those days will be delayed to the following business day. Orders placed on these holidays may also be delayed by one business day in their arrival.

Return Policy

We do not accept returns. If you have any issues with a product you receive, send an email to admin@phenixcannabis.com or give us a call at (510) 369-5280, Monday-Friday. A member of our customer service team will work with you to find the best solution. YOUR 100% SATISFACTION IS OUR TOP PRIORITY!!!!